Here to help
If things don’t go to plan, contact our dispute resolution team.
We can help resolve any issues
While we take great care to verify every TrueCheck Certified business, disputes can happen.
If you’re unhappy with the service, products or any other aspect of your experience with a TrueCheck Certified business, here’s what to do.
- Make sure you have contacted the business to notify them of your complaint and given them fair opportunity, including following their official complaint process, to address and resolve the issue.
- If you are still unhappy, please get in touch with our dispute resolution team. Staffed by attorneys, our team can provide mediation services and will help you get your money back if you’re entitled to a refund.
How to get in touch
Please send an email to our dispute resolution team at help@truecheckit.com. You can also fill out our Contact Us form.
Make sure to include:
- Your name, address and phone number
- The name and address of the business
- Details of the purchase or contract
- An outline of your issue
- The steps you’ve taken so far to try and resolve it.
A member of our team will be in touch within 5 business days.
