FAQ

When a business wants to join TrueCheck, our team performs a thorough vetting process. Depending on the type of business, this includes verification with the relevant regulators, licensing authorities and government agencies.

Only businesses that pass this process are awarded TrueCheck Certification. All TrueCheck Certified businesses are reverified each year, to ensure they still meet our rigorous standards.

Customers who want to leave reviews for TrueCheck Certified businesses must verify their identity and their financial interaction with the company. They do this by uploading photos, scans or other files of:

• Official ID documents e.g. driver’s license
• Evidence of purchase e.g. invoice or receipt.

All uploaded items are manually checked by our team.

Every customer review is verified by the TrueCheck team before being published on the platform. This means reviews are read by a human and evaluated against our standards for objectivity, truthfulness and transparency.

Reviews that do not meet these standards will be rejected. Customers will be informed of our decision, and invited to rewrite and resubmit their review.

Reviews cannot be accepted without evidence the transaction took place. Acceptable forms of proof include receipts (cash register or email), orders, invoices and contracts.

We accept photos or scans of official ID, such as your driver’s license or other government ID.

It’s important that every TrueCheck review is clearly written by a real customer with genuine experience of a business, which is why we display your first name and first letter of your last name. However, we will consider anonymised reviews in certain circumstances. Please write to us at help@truecheckit.com, outlining your reasons, before you submit your review. Note, your ID will still be required for verification.

As every review is evaluated by a member of the TrueCheck team, it usually takes between 10 and 15 days for a review to appear on TrueCheck. Only reviews that pass TrueCheck standards for objectivity, truthfulness and transparency are published on our platform.

Yes, although there must be a provable reason and the edit will be made clear e.g. “This review has been updated to include an account of the business’s aftercare service.” Please contact us at help@truecheckit.com if you would like to change a published review. You can also fill out our Contact Us form.

Please contact us at help@truecheckit.com if you would like to delete a published review, with your full reasons. You can also fill out our Contact Us form.

This is a TrueCheck Certified business that consistently receives excellent reviews from genuine customers. Based on the judgment and experience of our verified reviewers, TrueCheck Highest Rated businesses go above and beyond to provide people with superb services.

Yes. If things don’t go to plan with a TrueCheck Certified business, please get in touch at help@truecheckit.com. You can also fill out our Contact Us form.

Our dispute resolution team is staffed by attorneys and can provide mediation services. We will help you get your money back if you’re entitled to a refund.

Please visit our Business Zone to apply for TrueCheck Certification.

Yes. Simply fill out the details in the application form in our Business Zone and a member of our team will be in touch.